How to Remove Fake Reviews from Trustpilot?

Do you know any way to remove fake trustpilot reviews? If not, then you are at the right place to understand how to remove fake reviews on Trustpilot. 

Trustpilot is a platform on which individuals share their feedback about a specific organization or product. It is one of the most popular customer review sites, and you can trust it easily. The businesses also buy Trustpilot reviews to improve their profile and get good reviews. However, if you buy trust pilot reviews from a great service provider such as Followersrich then it is not considered fake or bot reviews because they provide high quality and genuineness in the Trustpilot Reviews. 

Why Fake Reviews Are There on Trustpilot?

On the Trustpilot platform, the whole command of writing and publishing the review is in the customer’s hand, which means once the review is published, only the customer can either delete or edit the review. This lets people instantly write anything about the company or service and post anything. While this might be a great service for the customers it is affecting the business profiles so much. It is increasing the number of fake reviews that either a competitor writes or any individual who doesn’t even take the service. Trustpilot ensures that they have an automatic detection system for suspicious reviews even then the number of fake reviews continues to be available on the site. 

Can Fake Reviews on Trustpilot Be Harmful for Business?

Specifically, the organization will not be in any danger because of fake or negative reviews on the Trustpilot profile but it can greatly impact the online reputation of the business. The sales, profit, and customers all decreased because of bad reviews on Trustpilot. People don’t trust a particular product or business that has low ratings and negative reviews. The customer’s engagement becomes low with your business with zero recommendations. It is very important to take some action or check out why you are getting negative reviews and what are the ways to remove the same from your Trustpilot profile. 

What are the conditions for removing fake reviews from Trustpilot Profile?

Yes, it is possible to remove fake trustpilot reviews but under particular conditions. There are some guidelines of Trustpilot that you must read and follow while removing negative or fake reviews from the Trustpilot platform. 

• Guidelines Violations: If there are any reviews that are flagged and do not come under the platform’s rule then they can be removed such as usage of offensive or abusive language, inappropriate content, personal details, and defamatory statements. 
• Misleading Reviews: If you feel that a specific review is from a competitor or someone who is not your customer then you can directly report to Trustpilot. Give them supportive documents of your claim and after proper investigation, if they find that the review is actually fake then the platform will remove it.
• Removing or Updating the Review: After receiving a negative review from an unhappy customer, you have talked to them and resolved the issue, then you can directly ask the customer to remove or update the previous review. On the Trustpilot platform, business profile owners cannot either delete or update the customer review by themselves. 

How To Remove Fake Reviews on Trustpilot?

Below are the steps to remove fake reviews from the Trustpilot platform:

1. Login to the account – Initially, you need to log in to your business account of Trustpilot. If you don’t have a Trustpilot account then you can create a free account. 
2. Click on reviews—After you log in to your business account, click on the review section and check out the list of reviews mentioned on your profile. Monitor the reviews properly and find which ones you want to delete or remove. Tap on the flag icon at the bottom right of the page. 
3. Select a reason to delete – Once you click on the flag icon, then a list of reasons why you want to delete a review will appear. Select 1 to 5 reasons for deleting a specific review. The reasons include abusive or illegal language, personal information, reviews with CTAs or promotional advertisements, not about your business, experience is not genuine. 
4. Submit and check regularly – After selecting reasons, click on the submit button and then wait for the results. It is important to check regularly whether the Trustpilot accepted your verdict and deleted the review or not. 

Ways to Handle Negative Trustpilot Reviews

Here are some pointers through which you can handle and manage negative Trustpilot reviews:

• Timely Response to Reviews: Whether a negative or positive review, it is very important to respond and acknowledge as soon as it’s posted. A timely response greatly affects your reputation and shows the attentiveness of the business. 
• Polite and Professional Tone: While responding to negative reviews, always use a polite and professional tone so that customers can build trust and once the issue is resolved, the customer can either delete or update the review by themselves. 
• Start Response with Empathy: Start your response with empathy, such as “Thank you for sharing the feedback with us.” Do not respond with sentences like “We’re sorry to hear you had this experience.” 
• Address the Complaints: Address the complaints of the customers and provide them with a good resolution. 
• Show Continued Interest: After resolving the customer issue, follow up with them to either update or delete the previous negative review on your profile. 
• Encourage Positive Reviews: Regularly encourage positive reviews and leave a satisfactory response to their reviews. If the number of positive reviews is high then it can easily balance out negative reviews. 

Any Other Way To Remove Fake Reviews on Trustpilot Faster?

Yes, you can get help from professional review management service providers such as Followersrich. We have particular tools, strategies, and technologies through which you can remove fake reviews quickly from your business profile. Moreover, if you want to enhance your profile then buy Trustpilot reviews. Followers Rich is a highly experienced reviews service provider. The quality of the content used in their review is good and genuine without any sound of fakeness. 

Conclusion

If you need a Trustpilot review strategy system then contact us. We have an expert team for review generation and suppression solutions to boost your online reputation on Trustpilot.