How to Remove An Unsatisfied Customer Review on Yelp?

Many businesses aim to build a good reputation on popular review sites like Yelp, which helps them grow with positive customer reviews. If your Yelp business profile receives negative reviews from unsatisfied customers, you should take it seriously. Having negative customer reviews on Yelp can impact your online business reputation. You are not eligible to remove the negative customer reviews directly on Yelp. Hence, you need to find ways to remove the negative Yelp reviews strategically. 

You can also overcome or remove negative reviews of unsatisfied customers on Yelp by buying positive Yelp reviews. To buy Yelp reviews, you need to search for a genuine source online that can help you gain positive reviews on Yelp strategically. For instance, you can try with Followers Rich, an authentic platform that helps you buy positive reviews for your Yelp business profile. By increasing the number of positive reviews on Yelp, you can improve the reputation of your business online easily. 

Strategies to Remove Negative Customer Reviews on Yelp

Negative reviews from customers on Yelp can downgrade the reputation of your business online. Hence, you need to apply the right strategies to remove unsatisfied customer Yelp reviews from your business profile. You can get out of this issue by following the tips below:

Check the Availability of Your Business Profile on Yelp

Firstly, you need to identify the availability of your business profile on Yelp. For this aim, you need to log on to your Yelp business profile by submitting your customer ID and password. If you do not have a Yelp account, you need to create a new business account first. After that, you should verify all your business details and apply to list your business profile on Yelp. Once you have created a business account on Yelp, you will start to receive notifications of every negative or positive review from customers on the account. Thus, you can plan to remove the negative Yelp review on your business profile accordingly. 

Understand Yelp’s Review Acknowledgment Policies

Yelp has some privacy policies for identifying reviews of customers for businesses. By following those policies, you will come to know how to flag a negative Yelp review and resolve the issue or remove it professionally. 

Some standard Yelp review policies are as follows:

• Genuine Review: Yelp focuses on genuine reviews, posted by authentic customers only. This platform considers reviews from an organic perspective, addressing realistic issues with businesses. Yelp will not give value to the false reviews and will remove them automatically. 
• Unusual Reviews: Yelp will restrict the negative reviews containing hate speech, fake reviews, abusive language, and threats. 
• Policy Violation: The reviews that violate the policy of Yelp will also not be considered by the platform. 
• Promotional: Your reviews contain the brand promotion and business services details will not be entertained by Yelp. 

Thus, the above are some standard policies of Yelp, which will be considered while publishing customers’ reviews on the platform. 

Request Yelp to Remove Negative Review

If you detect a negative review on your Yelp business profile, you should first make a request for the removal of that review. Here are some steps to follow to submit your request for removal of a negative review:

• Log in to your “Yelp Business Account”
• Go to your business profile page and scroll to the reviews in question.
• Once you identify the negative review, click the three dots next to the review.
• In the list, select the “Report Review” option. 
• You can select any reason from the default reasons that match your situation, as per the Yelp “Policy Violation” submit the same. 

By following the above steps, you can learn how to flag a negative Yelp review on Yelp through an authentic process. 

Once you submit the request or report to the negative review, Yelp will evaluate the authenticity of the negative review and ensure, whether it is according to the Yelp Policy or not. If Yelp finds the review not as per the guidelines of the platform, it can remove the review automatically or place it in the “Not Recommended” section. The process of negative review evaluation on Yelp can take a few days. So, you have to wait for a while. 

Respond Reviews Professionally

In case you find the customer review genuine, you should respond to the reviewer professionally. Once you find the negative review on the Yelp business profile, you should reply to the customer through the following steps:

• Respond Soon: You should respond to the negative customer reviews within 24 to 72 hours. This will show your responsive gesture to the customer. 
• Stay Positive and Calm: Make sure you remain calm and composed while typing a reply to the customer. Stay positive in attitude and give assurance to the customer to provide better solutions to the issue soon. 
• Show Apology: You should apologize for the customers’ concerns with your business services and ensure that customers do not experience the same issues again. 
• Admire the Suggestions: Do not forget to admire the relevant suggestions of customers to improve your business services. 

Now you know how to handle negative reviews on Yelp by following relevant steps. So, you can get rid of customers’ concerns on Yelp easily. 

Remove Yelp Review Written Wrong

In case you find that the review you have written for a customer’s negative comment is wrong or irrelevant, you should remove it soon. Now, the question is how to remove a Yelp review systematically. For this, you should follow the steps below:

• You should log in to the Yelp business profile first
• Click on the Yelp profile picture and select the “About Me” option in the top-right corner of the pop-up.  
• Now go to the “Review” section and select the review you want to delete or edit.
• Once you’re done with editing in review, select the “Remove Review” option and end the step. 

Can You Delete a Yelp Review?

A businessman cannot delete the bad Yelp review itself. There are certain rules or Yelp policies that need to be followed or kept in mind to do so. The Yelp platform has some significant policies to consider users’ reviews and allow them to delete. Those policies are as follows:

• You can delete the reviews on Yelp if they include a “Hate Speed” that gives a personal viewpoint about your business or service. 
• If you find users’ reviews containing any “Threat” or unwanted text, you can be permitted to delete the reviews. 
• If you get negative reviews from a “Non-Recognized” customer, spam, or third-party source, Yelp can automatically delete or permit you to delete them. 

It is also a notable fact that you cannot pay Yelp to remove negative reviews from customers. This is completely unethical, and Yelp never entertains such types of clients. 

Above are some vital points to consider to identify and remove negative reviews of an unsatisfied customer on Yelp. To manage all the above steps, you can take the aid of a third-party source or an online business reputation management service company. You can also buy elite Yelp reviews from authorized sources and improve your online business reputation on Yelp. 

Conclusion

It is always frustrating when you see the negative reviews of unsatisfied customers on your Yelp business profile. You can overcome the issues and satisfy the customers by identifying the real issues mentioned in the feedback. If you find the negative reviews of customers genuine, you should show an apology for the same. Also, give assurance to provide a relevant solution to the customer’s concern as soon as possible.