How To Reply To App Store Reviews?
Have you ever thought about what users think about your app? Yes, user reviews provide valuable feedback about your app, and they can influence other users’ decisions to download it. Hence, understanding how to respond to app store reviews is important, and it can affect the user’s opinion. Users are the ones who decide if your app goes down or goes up.
In this blog, we have covered how to reply to App store reviews and what should be avoided when replying to them.
Why To Reply To App Store Reviews?
You have to respond to reviews if you want your app to maintain its popularity and attract more users to install your app from the app store. Replying to user reviews boosts review management, improves app user management, increases retention, turns negative user experiences into positive ones, and has a huge impact on app store algorithms and rankings, which improves visibility in search results.
What Kind Of App Store Reviews Require A Response?
Prioritization of review responses plays a major role, and here are a few suggestions that may give you an idea of how to prioritize your app store replies.
- Reviews that have 1-2 stars must be resolved first.
- Look for keywords that express big problems. Make sure that you take action on those issues and fix them asap.
- Reply to reviews with negative feedback.
After you have managed to respond to reviews on your priority list, you can go through the others. The positive reviews need less of your energy to get in contact with users.
Where Can You Reply To App Reviews?
Simple and elegant ways to interact with your audience are by responding to user reviews within app stores. It provides you with a chance to improve app popularity and brand reputation.
How to reply in App Store reviews
- Go to App Store Connect, open my apps, choose your app, then click on the ‘ratings and reviews’ section.
- Find the review to which you need to respond and click on reply.
- When all is done, your review message will be displayed to the public.
At Followers Rich, we help you get more app reviews and raise your iOS app’s rating and reviews immediately. We have distinct years of experience and provide high-quality and genuine reviews to increase the fame of the app.
Good Practices To Reply To App Store Reviews?
When you are aiming to be on top of the app industry, replying with the best responses to app reviews is a part of the app growth strategy. Below are some practices on how to reply to App Store reviews.
- Stay active always: Don’t let your customers wait, reply asap. Stay active on the app store for new reviews; otherwise, you cannot understand the appearance of new reviews on any application. When you stay active and respond as quickly as possible, users will appreciate your work and know that your team is working hard for the improvement of the app.
- Reply to both good and bad reviews: Reply to both good and bad reviews; it is also an opportunity to tell users that you appreciate them and encourage them to continue using your app. We all know negative reviews may create frustration, but a respectful reply can help you recover from the bad impression and show that you are taking users’ feedback seriously.
- Thanks for positive reviews: A simple ‘thanks’ or a few words of appreciation can do great things. Happy users become loyal ones when they feel acknowledged. When users get a reply to reviews, it keeps the conversation going and increases positive feelings towards your app.
- Address each app user personally: It is a human tendency that we always feel good when someone listens to our opinion. Addressing users personally is important when replying to their app store reviews. But make sure that you do not release personal information.
- Reply in a brand-aligned tone: Communicate with users in a brand-aligned tone that reflects your brand’s personality. Keep a consistent tone throughout all your replies. An unusual tone can come across as impersonal when users are invested emotionally in your app’s experience.
- Respond timely: Keep your replies short, clear, to the point, and respond timely. You can try to aim to respond within 24-48 hours. The more quickly you respond, the more users pay attention to your app.
What Should Not Be Done When Replying To App Store Reviews?
- Using slang: Avoid replies that contain technical terms; instead, reply with clear and understandable responses.
- Copying and pasting replies: Do not use the same reply over and over; it makes users feel that you are lazy.
- Ignoring negative reviews: When you ignore a bad review, it implies that you do not care or that you do not maintain the app.
- Late replying: If you take weeks or days to reply, users will have shared the bad experience with others.
- Not following App Store policies: When replying to reviews, it is important that you stay within the store guidelines.
Conclusion
Are you thinking of app store reviews as a reconsideration? It is time to change your mindset. Responding to app store reviews helps resolve user issues and also boosts the app’s credibility..
It is important that you discover satisfactory App Store review management strategies to enhance your app’s progress, engage customers, and increase your ratings. By managing app store ratings and reviews, crafting customer review responses, and employing best practices for app reviews, you can build positive relationships with your users and improve app store ratings and reviews.
